Hertz vans rate 5.3 out of 10 on Kayak's verified reviews. Our 2024-or-newer Ford Transits are $135/day flat. No surcharge surprises, no "gold customer" hierarchy, no bait-and-switch. Direct phone line, real operator.
Hertz van rentals at DFW have a 5.3 out of 10 customer rating on Kayak's verified-reviews system. Enterprise sits at 7.0. The reviews tell you why.
Real verified reviews: "The vehicle I reserved was not available. Had to wait two hours for a vehicle that was unclean. Even worse than the vehicle was the nonchalant attitude of the Hertz employees. Unless you are a Hertz gold customer you get treated like aluminum foil." Another: "Don't say unlimited miles then put restrictions." Another: "I was charged for the extra daily coverage that I was not asked about nor did I authorize. Extra $250+. And there is no customer service number to call and get a real person."
The same dynamics show up across Hertz, Enterprise, Avis, Budget, Dollar, Alamo, National, and Thrifty. They share fleet vehicles, share pricing trickery, share the upsell scripts. The "$95/day" you booked online becomes $180/day after surcharges, mandatory insurance, and "young driver" fees. The "Ford Transit" you reserved becomes a Chrysler Pacifica because "that's what we have on the lot today."
You're not crazy. The rental car experience is broken. The alternative isn't another rental car company. It's booking direct with the operator who actually runs the van.
Real complaints from verified Hertz, Enterprise, and other airport rental reviews.
"Ordered a passenger van for at least 8 people. They had a Chrysler Pacifica. Had to upgrade to a bigger vehicle because they would not honor the deal."
"Charged for the extra daily coverage that I was not asked about nor did I authorize. Extra $250+. No customer service number to call."
"3 hour delay getting the car despite a reservation and checking in online. Ridiculous overbooking which is entirely the fault of the company."
"Agent tried to scam me and wanted to charge me for unlimited mileage saying that I am a local renter. He incorrectly showed me some fine print policy."
"No working telephone number at Dallas Fort Worth Airport. National office tried to help but issue was with the local office."
"Vehicle was unclean and unsafe. Nonchalant and uncaring attitude of the employees."
Starting at $135 a day. What you see is what you pay.
Pick your dates, see live pricing, confirm. Instant confirmation, pickup details emailed within seconds.
Pickup is at our North Dallas location. Exact address comes with your booking confirmation. Once you've completed the license and insurance verification through the app, your Transit is ready at the time you booked with the keys inside. No counter, no waiting. Rentals 7 days or more get free DFW or Love Field delivery instead.
Two hundred fifty miles a day comes standard. Going further? Add unlimited mileage at checkout for a reasonable flat add-on. No per-mile overage at return, no surprise math at the counter.
Any driver 25 or older with a valid U.S. driver's license. The Transit drives like a tall SUV. No special license required.
Every Transit in our fleet is 2024 or newer with under 40,000 miles. 12 seats with cargo room behind the back row (or fewer seats / more cargo if you ask when booking). Wireless CarPlay and Android Auto, dual-zone climate, charging ports in every row, blind spot monitoring, lane-keep assist, backup camera. Full tank at pickup. 24/7 Ford Roadside Assistance. A pro shows up if you need it.
Coverage that fits your trip. Use your personal auto insurance, or add ours at checkout. The booking app walks you through what works for your situation.
Three reasons. First, predictability: every Transit in our fleet is 2024 or newer with under 40,000 miles, and you get the Transit you booked. Not whatever was left on the lot. Second, honest pricing: $135/day is what you pay. No surprise daily coverage charges, no "young driver" fees, no local-renter mileage games. Third, direct support: real phone number, real human, real accountability.
Hertz advertises vans around $107/day in Dallas, but that's before surcharges, mandatory coverage, and "young driver" fees that typically add 30 to 50% at checkout. Effective Hertz price for a 12-passenger van often runs $145 to $180/day all-in. Enterprise vans run $69 to $150/day for older fleet vehicles. Our $135/day is the flat all-in rate. And you're getting a 2024-or-newer Transit, not a 60K-mile fleet vehicle.
Fleet rental at airports is a high-volume, low-margin business optimized for travelers who book once and don't return. Customer experience isn't the priority. Throughput is. Local operators like us survive on repeat bookings and reviews, so the incentives are aligned with treating customers well.
$135/day flat. Same Transit every booking. Real human support.
Check Dates & Book