Hertz vans rate 5.3 out of 10 on Kayak's verified reviews. Our 2024-or-newer Ford Transits are $165/day. No surcharge surprises, no "gold customer" hierarchy, no bait-and-switch. Text us, usually answered in minutes.
Hertz van rentals at DFW have a 5.3 out of 10 customer rating on Kayak's verified-reviews system. Enterprise sits at 7.0. The reviews tell you why.
Real verified reviews: "The vehicle I reserved was not available. Had to wait two hours for a vehicle that was unclean. Even worse than the vehicle was the nonchalant attitude of the Hertz employees. Unless you are a Hertz gold customer you get treated like aluminum foil." Another: "Don't say unlimited miles then put restrictions." Another: "I was charged for the extra daily coverage that I was not asked about nor did I authorize. Extra $250+. And there is no customer service number to call and get a real person."
The same dynamics show up across Hertz, Enterprise, Avis, Budget, Dollar, Alamo, National, and Thrifty. They share fleet vehicles, share pricing trickery, share the upsell scripts. The number you booked online quietly grows by 30 to 50% once surcharges, mandatory insurance and young-driver fees are added. The "Ford Transit" you reserved becomes a Chrysler Pacifica because "that's what we have on the lot today."
You're not crazy. The rental car experience is broken. The alternative isn't another rental counter. It's booking direct with the company that owns, maintains and dispatches the fleet.
Real complaints from verified Hertz, Enterprise, and other airport rental reviews.
"Ordered a passenger van for at least 8 people. They had a Chrysler Pacifica. Had to upgrade to a bigger vehicle because they would not honor the deal."
"Charged for the extra daily coverage that I was not asked about nor did I authorize. Extra $250+. No customer service number to call."
"3 hour delay getting the car despite a reservation and checking in online. Ridiculous overbooking which is entirely the fault of the company."
"Agent tried to scam me and wanted to charge me for unlimited mileage saying that I am a local renter. He incorrectly showed me some fine print policy."
"No working telephone number at Dallas Fort Worth Airport. National office tried to help but issue was with the local office."
"Vehicle was unclean and unsafe. Nonchalant and uncaring attitude of the employees."
Starting at $165 a day. What you see is what you pay.
Pick your dates, see live pricing, confirm. Instant confirmation, pickup details emailed within seconds.
“The easiest passenger van rental experience I’ve ever had. The entire rental agreement was completed electronically ahead of time, making both pickup and drop-off quick and hassle-free. Much easier than renting a large van through the airport.”
John McGough, June 2026 · Google review
Pickup is at our North Dallas location. Exact address comes with your booking confirmation. Once you've completed the license and insurance verification through the app, your Transit is ready at the time you booked with the keys inside. There is no counter to stand at. Delivery to DFW or Love Field is available for a flat fee.
Two hundred fifty miles a day comes standard. Going further? Add unlimited mileage at checkout and drive as far as you want.
Any driver 25 or older with a valid U.S. driver's license. The Transit drives like a tall SUV. No special license required.
Every Transit in our fleet is 2024 or newer, still under full Ford factory warranty. 12 seats with cargo room behind the back row (or fewer seats / more cargo if you ask when booking). Wireless CarPlay and Android Auto, dual-zone climate, charging ports in every row, blind spot monitoring, lane-keep assist, backup camera. Full tank at pickup. 24/7 Ford Roadside Assistance. A pro shows up if you need it.
Coverage that fits your trip. Use your personal auto insurance, or add ours at checkout. The booking app walks you through what works for your situation.
Three reasons. First, predictability: every Transit in our fleet is 2024 or newer and still under full Ford factory warranty, and you get the Transit you booked. Not whatever was left on the lot. Second, honest pricing: $165/day is what you pay. No surprise daily coverage charges, no "young driver" fees, no local-renter mileage games. Third, direct support: our team answers texts in minutes, not a hold queue.
It depends what you compare. A counter quote is a starting number, not a final one. Surcharges, mandatory coverage and young-driver fees routinely add 30 to 50% by the time you sign, so the number you booked is rarely the number you pay. Our $165/day is the rate you book, on a 2024-or-newer Transit that is still under full Ford factory warranty.
Fleet rental at airports is a high-volume, low-margin business optimized for travelers who book once and don't return. Customer experience isn't the priority. Throughput is. Local operators like us survive on repeat bookings and reviews, so the incentives are aligned with treating customers well.
$165/day. The vehicle you reserved, held for your dates. Support that answers.
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